I89 Privacy Policy – How Your Data Is Collected, Used, and Kept Secure

I89 (i89.run) is an online betting and gaming platform operated for users in Bangladesh. We understand that your personal information is a sensitive matter, which is why i89 has followed a transparent privacy policy from day one.

This Privacy Policy applies to all i89 services — including the website, mobile app, customer support channels, and email communications. By reading this policy, you will understand what information we collect, how we use it, and the circumstances under which it may be shared with third parties.

This policy is written in plain language because we want our members to understand everything clearly. No confusing legal jargon — just simple, straightforward terms.

I89 collects information from three sources — what you provide directly, what is automatically gathered while you use the platform, and what is obtained during the identity verification process.

What you provide directly:

• At registration — name, mobile number, date of birth, email address.
• During identity verification — your national ID number (used solely for the verification process).
• When you contact support — your message and a description of your issue.
• If you complete a survey or feedback form — your responses and opinions.

Automatically Collected Information:

• Device information — device type, operating system, and browser.
• IP address — for location verification and security purposes.
• Usage data — pages visited, time spent, and games played.
• Transaction details — deposit and withdrawal amounts, timestamps, and payment methods.

I89 uses collected data for specific, limited purposes. We believe transparency in how data is used is the foundation of trust. Each purpose is explained in detail below.

• Account Management: For account creation, the login process, and balance management.
• Payment processing: To process deposit and withdrawal transactions.
• Identity Verification: For fraud prevention and age verification — particularly for large withdrawals.
• Security Assurance: To detect suspicious activity and keep your account secure.
• Providing support: To resolve your issues and answer your questions.
• Service Improvement: To analyze which games and features are used most, and improve the platform accordingly.
• Promotional Messages: With your consent, to notify you of bonus offers and updates via SMS or email.
• Legal Obligations: To comply with legal requests from relevant authorities, where applicable.

We commit that your information will not be used for any purpose beyond those stated above.

I89 does not sell your personal data — that is our strongest commitment. However, limited information may be shared with trusted third-party service providers as necessary to deliver our services.

Situations Where Data May Be Shared:

• Payment providers: With bKash, Nagad, Rocket, or a bank — solely to complete transactions, and only the necessary information.
• Technology Partners: Cloud server providers and security service partners contracted by i89 are also bound by our Privacy Policy.
• Legal Requirements: In response to a court order or a lawful request from a regulatory authority — only the information required.
• Fraud investigation: With relevant authorities in cases of suspected fraud or unlawful activity.

Whenever data must be shared with third parties, i89 ensures they maintain the same standard of privacy protection. All technology partners we work with are bound by data processing agreements.

Payment information is more sensitive than any other data we hold. i89 handles it as an entirely separate category.

When you pay via bKash, Nagad, or Rocket, your PIN is entered directly on that provider's gateway — i89's servers are never in the middle. This means i89 never sees or stores your mobile banking PIN. We only receive a transaction confirmation indicating whether the payment was successful.

• BKash PIN → directly to bKash servers → i89 receives confirmation only.
• Card number → processed via PCI DSS-certified gateway → never reaches i89's servers.
• A unique transaction ID is generated for every transaction and kept on record for your reference.

For card payments, i89 complies with PCI DSS (Payment Card Industry Data Security Standard) — the same standard followed by all major banks and financial institutions worldwide.

I89 uses cookies — this is a standard part of how the website operates. Cookies are small text files stored in your browser. They do not contain your personal information.

I89 uses three types of cookies:

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which pages are used most — fully anonymous analytics.

I89 does not use third-party advertising cookies. You can disable cookies from your browser settings, though some features may not function as a result.

Your data at i89 is your right. We uphold the following rights for all our members:

• Right to Access: You may request a copy of the information i89 holds about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be updated.
• Right to erasure: After closing your account, you may request deletion of your data (please note that certain information may need to be retained for a specific period due to legal obligations).
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to withdraw consent: You may withdraw your consent to receive promotional SMS or emails at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint regarding any privacy violation.

To exercise any of these rights, email support@i89.run. i89 typically responds within 30 days.

I89's services are intended solely for individuals aged 18 and above. We do not knowingly collect data from minors.

Date of birth is verified at registration. If it is later discovered that a minor is using an account, that account will be immediately closed and all collected data will be deleted.

If you are a parent or guardian and believe your child has created an account on i89, please contact support@i89.run immediately. We will take prompt action.

I89 does not retain your data longer than necessary. Retention periods vary by data type:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 5 years — to comply with financial regulations.
• Support Chat & Communications: 2 years.
• Cookies & session data: 30 days to 1 year, depending on the type of cookie.
• Security Logs: 1 year.

Once the retention period expires, data is permanently deleted or anonymized. We do not hold on to outdated or unnecessary information.

I89 may update this Privacy Policy from time to time. For significant changes, members will be notified via SMS or email at least 7 days before the changes take effect. Continued use of the platform after any update constitutes acceptance of the revised policy.

For any questions, complaints, or requests regarding this policy:

• Email: support@i89.run
• Live Chat: On any page of i89.run
• Time: 24 hours a day, 7 days a week